FAQ

How does the online shop work?

Choose the type of ticket, enter your e-mail address and your details and pay with your preferred method. After purchasing the tickets, you will receive a confirmation e-mail with a QR code. With the ticket QR code, you can pick up your ski tickets at the pick up machines, at the ski lift cash desks or at the sales partners (hotels or sports shop).

EXCEPTION FESTIVAL ONLY TICKETS: This ticket entitles you to direct access. Simply hold the barcode directly at the Giggijochbahn entrance under the designated reading area, and off you go.

    What tickets can be purchased online?

    SKI + FESTIVAL: All-day ski passes from 1 to 14 days as well as group ski passes can be purchased online. Half-day tickets and 1.5-day passes are excluded here. When purchasing a ticket valid during April 8 - 12 the entry to the festival is automatically included. No extra ticket is necessary. 

    Discounts for seniors (75+), children (born 2015-2018) and people with disabilities (from 60% disability) are only available on-site at the lift ticket offices of the Sölden cable cars.

    FESTIVAL ONLY and VIP TICKETS will be available soon.

    Where can I add the cancellation protection upgrade and the slope rescue card?

    First you pick your tickets and put them into the cart. With the next step (Go To Checkout) you personalize the tickets and add the cancellation protection and/or slope rescue card.

    What is the Ötztal Super Ski Pass?

    The Ötztal Superskipass is available from 3+ days between 11 Nov 2022 and 23 Apr 2023, and is valid in all ski areas in the Oetztal valley - 361 km of ski slopes, 90 mountain lifts and 6 ski areas. Internationally renowned ski destinations like Sölden and Obergurgl-Hochgurgl are included as well as the family-friendly ski regions of Hochoetz-Kühtai, Niederthai, Gries and Vent.

    What payment methods do you accept?

    In the online shop, payment can only be made by credit card (VISA, Mastercard) incl. 3D Secure.

    Where and when do I get my tickets?

    You can easily pick up your ski ticket on-site at one of the pick-up machines (without ski pass deposit), at sales partners and at the cash desks of Bergbahnen Sölden (with ski pass deposit of €3.00). Here you will find an overview of all pick-up stations:

    Gaislachkoglbahn valley station
    Cash desk daily 8.00 am – 4.30 pm
    Pick up machine daily 7.00 am – 10.00 pm (from 20.10.)


    Giggijochbahn valley station
    Cash desk daily 8.00 am - 4.30 pm Pick up machine daily 24h open (from 20.10.)


    Ötztal Tourism Information Office
    Pick up machine daily 24h open (from 20.10.)


    Toll station Glacier Road
    When the glacier road is open, daily 8.30 am – 4.30 pm


    Moreover, the pick up of your tickets is possible at all hotels & shops that are sales partners.


    Hot Tip: Pick up your tickets at the 24h pick up machines to reduce waiting times!


      Can I buy the group tickets online?

      YES, please visit our group shop.

      How does the dynamic price model work? How do I get the biggest discount?

      In the online shop, ski passes can be purchased up to 22% cheaper. Our online pricing system operates on automation and dynamic parameters. Various factors, including the seasonal period, volume of orders, day of the week, and historical data, influence the prices. In general, those who book early are guaranteed to benefit from the best price. The discount will shrink over time depending on demand and time – the closer you get to or the more popular your desired date is, the higher the price. Up to five days before the date of validity, the ski ticket price in the online ticket shop is always cheaper than on-site. After that, the cash desk price also applies online.

      I have troubles with my order. What now?

      Please check the following:

      • Have you activated the 3D Secure procedure for credit card payments? This is a necessary requirement to be able to order.
      • Have you tried the Google Chrome browser? This is the least likely one to cause problems.
      • Have you checked your credit card limit?


      We're happy to help: +43 5254508-0 or orders@soelden.com.

       

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